FAQ's

General

What is Hesh’s Mobile Oil's weather policy?

In the event of inclement weather, such as sub-freezing temperatures, severe storms, excessive wind, rain, sleet, or hail, Hesh's Mobile Oil will continue services in covered areas e.g. garages, parking decks, car ports, etc.

If no covered areas are available, the technicians will assess the current climate, and if necessary, our scheduling team will work with you to find a more convenient time to schedule your service.

How are you protecting your employees and my vehicle from COVID-19?

The safety of our employees and customers is our top priority. To that end, we’ve set up a number of protocols to protect them from the spread of COVID-19:

  • Use of company provided, fresh PPE - including masks, gloves, and safety goggles - each day

  • Daily temperature checks

  • Prioritized use of hand sanitizer, and hand-washing when available

  • Zero-contact appointments for employee and customer health  

If the Technicians are in an area where COVID-19 has been found, the company is paying for testing to ensure all employees are virus-free.  Anyone who tested positive or has symptoms of COVID-19 is staying home under the company’s expanded sick leave policy.

For protection, we are sanitizing keys prior to return.

What is your policy if there is a problem with my Hesh's Mobile Oil service?

Our Hesh's Mobile Oil promise is to leave every customer satisfied with a clean and/or serviced vehicle, and if you are disappointed with your service, we want to make it right as soon as possible. Call (856) 405-1477, click the chat button below, or send an email to heshsmobileoil@gmail.com within 7 days of your original appointment, and a member of our Customer Care team will promptly work with you to find the best solution, beginning with a complimentary "make-good" service. Make-good offers are valid for up to 30 days from the offer date. 

What is your policy about vehicle damage?

If there is ever damage to your vehicle that is caused by our technician during your Hesh's Mobile Oil appointment, we will work with you to ensure that it is taken care of. We cannot take responsibility for any maintenance issues present in your vehicle prior to a Hesh's Mobile Oil appointment, such as jammed windows and cracked windshields.

Can Hesh's Mobile Oil Technicians drive manual transmission?

Hesh's Mobile Oil understands that while manual transmissions are becoming less common, the love for them isn't. We will work with you to schedule your service on a technician trained on these vehicles, or will find a time convenient for you to assist in moving it. Our technicians will not attempt to drive a manual transmission unless they are trained and confident in doing so.

How does Hesh's Mobile Oil Referral program work?

Give $10, Get $10. Every time you refer a friend/ coworker, you and your friend/ coworker get $10 off your next services. Your referral must use a service first before you receive your $10 credit.  

Does Hesh's Mobile Oil need my keys?

Yes, the technician will be in contact with you to collect and return your keys. 

How do I know my appointment is confirmed?

Hesh's Mobile Oil will send you an email, text or in-app message depending on your preferences when your appointment is confirmed. Your Technician will arrive within a 30-minute window of your appointment time and your appointment should be completed by the promised end time.

What if I need to cancel my appointment?

Once an appointment is confirmed, you can cancel at no charge up to 24 hours prior to your scheduled service time.

Payment 

How do I pay?

Hesh's Mobile Oil accepts Apple Pay, Venmo, Zelle, and all major debit/credit cards: Visa, MasterCard, Discover, and American Express. For your convenience and the safety of our technicians, Hesh's Mobile Oil prefers cashless transactions. 

Does Hesh's Mobile Oil keep a percentage of Technician tips?

No, 100% of any added tip amount goes straight to your Hesh's Mobile Oil technician!

Oil 

What brand(s) of oil do you use?

Hesh's Mobile Oil recently partnered with GulfTEC™ motor oil for all consumer oil changes.

Do you use full synthetic oil?

Yes, Hesh's Mobile Oil uses full synthetic oil for all consumer oil changes.

What is the difference between synthetic oil and conventional oil?

“Synthetic motor oil has gone through a chemically engineered process. Synthetic oil molecules are more uniform in shape with fewer impurities and better properties than conventional oil molecules. In general, synthetic oil has better extreme high temperature and low temperature performance. Synthetic oils are generally formulated with higher performing additives.” Simply put, synthetic oils provide higher levels of protection and performance, which usually enables longer oil change intervals compared to using conventional motor oil.

How long can I go between Hesh's Mobile Oil oil changes?

Hesh's Mobile Oil suggests 5,000 miles between oil changes. To help you remember, we place an oil change reminder sticker in the corner of your windshield upon completion of every oil change. If your car is under warranty, we always recommend following factory recommendations or your vehicle’s oil life monitoring system.

Does a Hesh's Mobile Oil oil change include a new oil filter?

Yes, all Hesh's Mobile Oil oil changes include replacement of your vehicle's oil filter.

Do you reset my vehicle's oil change reminder lamp?

Yes, Hesh's Mobile Oil resets your vehicle's reminder lamp and places a reminder sticker in the corner of your windshield upon completion of the oil change.

Battery 

Can I request the brand of my car battery?

Yes you can request the brand of your car battery 

What are anti-corrosion washers and coating? 

The anti-corrosion washers neutralize the corrosive effects of battery fumes that can damage car battery posts and terminals. The coating provides a lead-free soft protective coating to protect battery terminals from corrosion. 

Wiper Blades 

Can I request the brand of my wiper blades?

Yes you can request the brand of your wiper blades. 

Do you top off the washer fluid? 

Every wiper blade replacement includes a top off of windshield washer fluid

Cabin Air Filter 

Can I request the brand of my cabin air filter?

Yes you can request the brand of your cabin air filter.